Elevating employee listening: A comprehensive guide

We know one of your top priorities is to ensure your workforce continues to feel supported and safe. Listening is the best way to achieve this. It is important that you feel well-equipped to gather feedback and uncover employee, customer or partner concerns during this period of uncertainty.

This is a summary of our whitepaper on Employee Listening, which you can download here.


In the ever-evolving landscape of workplace dynamics, especially during crises like the COVID-19 pandemic, listening to your employees becomes paramount. Ensuring your workforce feels supported and heard is not just beneficial—it's essential. This comprehensive guide delves into the importance of elevating employee listening, particularly during challenging times, and offers practical steps to implement effective listening strategies.

The importance of Employee Listening

Listening to employees during times of crisis is crucial for maintaining morale, productivity, and overall engagement. The pandemic has underscored the need for organizations to be more attuned to their employees' needs and concerns. By actively listening, companies can create a supportive environment that helps employees navigate uncertainties and feel valued.

Strategies for effective listening

  1. Launching a Pulse Survey: Pulse surveys are an efficient way to capture critical feedback quickly. Despite the challenges of initiating surveys during crises, they are instrumental in understanding employee sentiments and needs. A pulse survey does not have to be perfect but should be intentional to gather actionable insights on emotional health and wellbeing.

  2. Enhancing Manager-Employee 1-on-1s: For organizations where launching surveys isn't feasible, leveraging one-on-one meetings between managers and employees is a viable alternative. These interactions allow for personalized feedback collection and demonstrate a commitment to listening and addressing concerns directly.

  3. Avoiding Inaction: The worst approach during a crisis is doing nothing. Failing to engage with employees can lead to disengagement, reduced productivity, and deteriorating morale. Proactive listening is key to maintaining a stable and supportive work environment.

Key benefits of collecting employee feedback

  1. Understanding Unique Needs: Different teams have different challenges. Regular feedback helps managers tailor their strategies to meet specific team needs effectively.

  2. Showing Leadership Care: When employees see that their feedback is valued and acted upon, it fosters a sense of care and respect from leadership, enhancing engagement.

  3. Staying Informed: Real-time feedback helps managers stay in tune with their teams' evolving needs, allowing for timely interventions and support.

  4. Proactive Problem-Solving: Early identification and resolution of issues through feedback can prevent problems from escalating, ensuring a smoother operational flow.

  5. Building Trust and Open Communication: A culture of feedback encourages openness and trust, leading to stronger and more united teams.

Step-by-Step Guide to Launching a Pulse Survey

For a more detailed guide, including survey templates and implementation steps, you can download the full PDF here.